Job: ANALYST-SERVICE DESK I

This posting has expired and is no longer available.

Job Description

Support Services
Phoenix and Scottsdale locations, AZ

Network Support Services Center2500 W. UtopiaPhx., AZ 85027

Information Systems/EMR

IT Customer Service

Full-time

Days

TBD

80

71168

POSITION SUMMARY

The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate.

In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

POSITION QUALIFICATIONS

EDUCATION: High School diploma or GED.

EXPERIENCE: One (1) year experience in service/help desk or call center environment.