Job: ANALYST-SERVICE DESK I

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Posted: 09/28/2017

Job Status: Full Time

Job Reference #: 70950

Job Description

Support Services
Phoenix and Scottsdale locations, AZ

Information Systems/EMR

IT Customer Service

Full-time

Evenings

TBD

80

70950

POSITION SUMMARY

The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate.

In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

POSITION QUALIFICATIONS

EDUCATION: High School diploma or GED.

EXPERIENCE: One (1) year experience in service/help desk or call center environment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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