Job: Patient Experience Coach

This posting has expired and is no longer available.

Job Description

Support Services
Phoenix and Scottsdale locations, AZ

Professional

Patient Experience Proj

Full-time

Days

M-F 8:00am-5:00pm

80

69590

POSITION SUMMARY

This position provides professional coaching and consultation to influence hospital leaders and direct care providers with delivering excellent patient experiences. In addition, the Coach will focus on coaching the execution of the HonorExcellence patient experience standard work, model HonorHealth's Values, Service Behaviors and Customer Service Skills, design and facilitate workshop/in-services, evaluate processes, analyze information and generate or refine training solutions.

POSITION QUALIFICATIONS

EDUCATION: Bachelor's degree in healthcare or related field or four (4) years work experience.

EXPERIENCE: Two (2) years' experience in coaching, delivering presentations, and interacting with management groups.

CERTIFICATION/LICENSURE: Current, valid State of Arizona or Compact State Registered Nurse license OR other related healthcare certification and/or license OR must possess knowledge and experience related to leadership/management coaching usually obtained through the completion of a certification program.