Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    2019-21480
    Shift
    01 - Days
    Department
    Registration Admitting
    Facility
    John C Lincoln Med Center
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    250 E DUNLAP
    Work Hours
    8a-4:30p Monday - Friday with occasional availability on nights and weekends based on network training needs.
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    High School Diploma or GED Required

    Experience
    2 years registration/patient accounts Required

    Responsibilities

    Job Summary
    Responsible for Admission, Discharge and Transfer (ADT) education, training and testing for the network. Through training ensures quality revenue cycle results. Identifies training needs and prepares training material and other tools to support educational objectives and development initiatives. Conducts computer-based training and orientation of staff in an efficient and economical manner. Coordinates resources for training, such as participants, trainers, training rooms and equipment. Collaborates with supervisors in maintaining training schedule, including new hire training and refresher training. Assures that training is department-focused and based on needs identified by end-users throughout the system. Retrieves and analyzes QA data to identify error patterns and create intervention through feedback and training in collaboration with Admitting Services leadership. Monitors new hire progress with QA tools and observation. Assists Admitting Services management on special projects, goals and initiatives. Works with vendors to create system edits as needed. Performs website administrator duties for the network.
    • Provides new hire training. Ensures training is standardized as appropriate and specialized to specific Admitting Services areas as required. Assesses newly hired staff competencies and proficiency testing for systems utilized by Admitting Services areas. Ensures the maintenance of records, checklists and other documentation of training activities.
    • Performs website administrator duties for the network including Patient Financial Services. Sets up payer access for employees on those sites that require administrators to create logons for new employees. They also reset passwords as necessary. Ensures that all new hires have payer website access set up within first week of employment.
    • Contributes to the development of materials for current and new EMR functionality. Acts in the role of a credentialed trainer (where required), subject matter expert (super user) for ADT systems. Provides ongoing refresher training and specific topic training as required. Serves as liaison for Admitting Services training with other departments when training issues are identified. Collaborates with Admitting Services management for specialized focused refreshers.
    • Keeps management informed of all unique situations. Assumes responsibility for their roles in achieving/maintaining financial health of the organization by utilizing updated resources effectively and efficiently; recommends charges and participates in process improvement activities. Recommends new processes and enhancements to existing processes to ensure registration and admitting processes are completed and expectations are met or exceeded. Contributes to continual improvement of processes.
    • Performs Lead operations as necessary. Acts in the Intake Counselor role as necessary, including, but not limited to ability to calculate package rates for self-pay accounts and patient responsibility on insurance accounts. Handles registrations and other system required tasks to stay current on system requirements.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online