Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    01 - Days
    Customer Navigation Ctr
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours
    variable 8 hour shifts, M-F, 7a-6p
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    High School Diploma or GED Required

    2 years of call center experience Required
    Other Typing a minimum of 45 words per minute (WPM) Required
    Other Basic knowledge of insurance plans and requirements
    Knowledge of physician specialties and hospital services offered
    Knowledge of medical terminology

    Licenses and Certifications
    Successful completion of competency module (Level 2) Required


    Job Summary
    The primary contact for customers who contact the Customer Navigation Center. Primary role is to optimize care coordination, customer navigation, appointment scheduling and support in-network referrals, radiology authorizations and pharmacy program utilization.
    • Schedule appointments and function as a liaison for medical group providers, specialty consultations, imaging and diagnostic testing per provider request and communicates with the patient on a timely basis for all customer journey requirements. Track and manage all referrals to specialists by monitoring work queues on daily/weekly intervals and follow-up with patients if appointments are not kept.
    • Support marketing campaigns and initiatives using omni-channel strategies including outbound calling, online chat, email management, and lead management. Document all customer activities in CRM system for marketing automation efforts.
    • As needed, will perform duties and responsibilities as the Coordinator Customer Navigation 1
    • Provide all pertinent clinical information needed for payer authorization, the facility or specialist prior to the services being rendered by verifying coverage, obtaining authorizations and communicating with receiving facilities.
    • Utilize internal and external resources to seek knowledge about regulations regarding ICD-10 coding and insurance plans.
    • Performs other duties as assigned.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online