Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    2019-16083
    Shift
    01 - Days
    Department
    IT Admin
    Facility
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours (ex:M-F, 8am - 4pm)
    8-5
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    Bachelor's Degree in computer science, healthcare, or business. Required

    Experience
    Four (4) years of direct line management in a healthcare setting. Required

    Responsibilities

    Job Summary
    The Customer Relationship Management (CRM) Director will provide strategic leadership for the development of the organization's IT enterprise customer relationships. The CRM Director will be a key strategist for the overall IT-CRM program encompassing the development of key relationships between IT and the organizations multiple customer constituencies which include, but are not limited to providers, provider staffs, administrators, employees and other healthcare support staff that exist within the integrated delivery network.
    In addition, the CRM Directors customer group will span the entire organization including inpatient, ancillary, ambulatory, patient access, clinical specialty products, revenue cycle and administrative areas; the CRM Director will work in partnership with the other IT Directors to establish/implement processes and methods which will guide physicians and leadership teams through leveraging the organizations IT solutions to enable and expedite operational transformations.
    • Develops and maintains the IT relationships with their core organizational customer group (providers, their practices, healthcare support staff, healthcare administrators, and employees) to successfully implement the organizations IT technology.
    • Provide a communications and collaboration conduit for providers, support staff, administrators and employees of HonorHealth to best develop IT solutions for their constituencies.
    • Collaborate with the Enterprise Project Management Office (EPMO) to develop and implement methods and communications tools to assist in the planning, implementation and execution of the organizations projects.
    • Serve as a resource for providers, support staff and administrators to answer questions and keep them informed about solutions provided by IT
    • Integrate into the clinical practices to understand their goals, issues, operations, organization etc., and identify how to best leverage IT services.
    • Monitor IT solution implementations for appropriateness and timeliness, and ensure that necessary processes are accounted for.
    • Champion the overriding goal of building customer satisfaction by asking questions, listening carefully, showing empathy, and sharing feedback they hear from their customers.
    • Acts as a liaison and build relationships/connections between IT and other departments. Pass along general feedback they are hearing from IT’s customers.
    • May oversee staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget .
    • Performs other duties as assigned.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online