Job Description

  • Job LocationUS-AZ-SCOTTSDALE
    Requisition ID
    2019-20154
    Shift
    01 - Days
    Department
    Digital Marketing
    Facility
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    8125 N HAYDEN RD
    Work Hours
    80
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    Bachelor's Degree in business and/or marketing Required

    Experience
    5 years market research experience, survey design and analytics Required

    Responsibilities

    Job Summary
    The Customer Research Analyst is responsible for conducting research to understand and represent the voice of the customer in support of HonorHealth's customer experience (CX) and other initiatives. This role is responsible for working with executive leaders to identify research needs, conducting research utilizing multiple modalities including quantitative and qualitative surveys, journey mapping studies, focus groups, interviews and other methods. The work will include collaborating with the data analytics team, the customer navigation team, the transformation team and business planning to consolidate data and reporting in the organizations centralized data warehouse. Also responsible for analyzing study results and creating reports and data visualization to share data with leaders and others in the organization to ensure the customer is at the forefront of our strategic initiatives.
    • Designs customer research studies end-to-end. Defines hypotheses and decides best modality to test them. Collects, verifies, organizes and records data. Provides accurate data analysis. Synthesizes findings for leadership, marketing, transformation team, operations and other stakeholder groups.
    • Manages recruitment and execution for all customer research activities. Partners with vendors and internal stakeholders to recruit research candidates. Maintains consumer advisory research panel.
    • Mines analytics from Calabrio, Cisco UWF, Symphony, Par80, website and the data warehouse to identify patterns in consumer behavior. Works closely with the data analytics team and others to incorporate secondary data and create robust reporting dashboards.
    • Develops post-research analysis and makes recommendations based on findings
    • Serves as subject matter expert on customer research. Assists others in the organization in development of their own research studies, ensuring that best practices are adhered to.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online