Customer Service Liaison - Patient Financial Services
Phoenix and Scottsdale locations, AZ
HonorHealth - 5111 N. Scottsdale Rd. 85250
Patient Financial Srvcs
This position is located at 5111 N Scottsdale Rd Scottsdale, AZ 85250
This position has primary responsibility to coordinate patient related charge complaints and/or care complaints, documenting and responding to patient complaints and grievances including responding within established guidelines, initiation of service recovery, identification of trends and reducing the risk of future complaints and/or system failures. Reviews and analyzes Financial Assistance packages, request charity adjustments, prompt pay discount adjustments, service recovery compromise adjustment, and other for self-pay inventory. Responsible for managing self-pay credit balance accounts. Promotes positive teamwork within and outside of department and among employees. Works with patients who have delinquent accounts to set up payment arrangements within HonorHealth's established guidelines.
EDUCATION: High school diploma or equivalent
EXPERIENCE: Two (2) years experience with revenue cycle activities in a medical or hospital setting and five (5) years experience in a Customer Service role