Job Description

Support Services
Phoenix and Scottsdale locations, AZ

HonorHealth - 5111 N. Scottsdale Rd. 85250


Patient Financial Srvcs






This position is located at 5111 N Scottsdale Rd Scottsdale, AZ 85250


This position has primary responsibility to coordinate patient related charge complaints and/or care complaints, documenting and responding to patient complaints and grievances including responding within established guidelines, initiation of service recovery, identification of trends and reducing the risk of future complaints and/or system failures. Reviews and analyzes Financial Assistance packages, request charity adjustments, prompt pay discount adjustments, service recovery compromise adjustment, and other for self-pay inventory. Responsible for managing self-pay credit balance accounts. Promotes positive teamwork within and outside of department and among employees. Works with patients who have delinquent accounts to set up payment arrangements within HonorHealth's established guidelines.


EDUCATION: High school diploma or equivalent

EXPERIENCE: Two (2) years experience with revenue cycle activities in a medical or hospital setting and five (5) years experience in a Customer Service role

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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