Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    2019-15769
    Shift
    01 - Days
    Department
    IT Customer Service
    Facility
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours (ex:M-F, 8am - 4pm)
    8
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    Associate's Degree or 2 years' related experience Computer Science, Information Systems or a related discipline Required

    Experience
    1 year Microsoft Windows (desktop), Microsoft System Center Configuration Manager, application packaging and deployment, or Epic client systems administrator. Must be familiar with Windows Server and Desktop operating systems. Required

    Responsibilities

    Job Summary
    The Client Technology Engineer I designs, tests, documents and modifies computer operating systems, the application of system analysis techniques and procedures, consulting end users to determine hardware, software or system specifications.
    In addition, the Client Technology Engineer I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

    • Designs, configures, maintains, packages, deploys & documents computer, client and end user operating system images, operating system patch management, active directory objects & permissions, file shares, quotas, permissions, system management tools, scripted installation of client & desktop applications, enterprise anti-virus tools, print servers, WINS, DNS Services. Maintains image deployment application and tools, license management systems, IP address assignments, research & development of hardware, applications, and operating systems.
      Responds to requests for level I incident support. Manages tickets for incidents and requests. Performs proactive client problem detection, validates client application functionality, and develops training materials for customers and staff.
      Documents & submits new content to the knowledgebase, maintains team website, creates process maps, develops new framework & processes around problem management.
    • Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
      Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
    • Consistently live out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
      Maintains a professional appearance for both themselves and their work environment.
    • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online