Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    2019-22929
    Shift
    01 - Days
    Department
    IT Customer Service
    Facility
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    33423 N. 32nd Ave
    Work Hours
    Mon - Fri 6am-2:30pm
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    High School Diploma or GED High School diploma Required

    Experience
    1 year 1 year of experience at the Service Desk or performing Desktop Support; A+ certification or Associate’s Degree in relevant disciple many be used in lieu of 1 year of experience Required

    Responsibilities

    Job Summary
    The Field Services Technician I installs, diagnoses, repairs, maintains and upgrades PC hardware, software, operating systems, mobile devices, clinical devices & applications, radiology devices and peripherals
    In addition, the Field Services Technician I will perform routine operational tasks and project work, performs regular maintenance, support duties as directed and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task

    • At an entry to intermediate level of experience / expertise, responds to incidents & requests escalated from the Service Desk and employee self-service site. Proactively identifies, documents, and addresses problems, errors, and unreported incidents. Performs after hours incident support as appropriate, reports for emergency response and performs tasks assigned.
      Installs & deploys, and troubleshoots hardware & software. Performs tasks associated with returning defective and broken items for warranty repair. Reimages computers, assesses the need for technology refresh and replacement, and performs regular maintenance and support duties as directed by management. Packages & un-packages equipment.
      Analyze problems to identify the root cause, troubleshoot and resolve or escalate incidents as needed.
      Documents and submits new content to the knowledgebase
    • Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
      Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
    • Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
      Maintains a professional appearance for both themselves and their work environment.
    • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online