Job Description

  • Job LocationUS-AZ-SCOTTSDALE
    Requisition ID
    2019-19706
    Shift
    01 - Days
    Department
    Language & Cultural Srvcs
    Facility
    Support Services
    Position Type
    PRN (On-call)
    Physical Work Location and New Employee Orientation Location : Address
    7400 E OSBORN RD
    Work Hours
    Varies (7:30am-7:30pm)
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    High School Diploma or GED Required

    Experience
    One (1) year medical interpretation experience in a hospital or acute care setting. Required
    Must pass Spanish/English oral/writing proficiency evaluation given at time of interview Required

    Licenses and Certifications
    Spanish Bilingual Assistant (SBA) certificate or equivalent 60-hour interpreter training program. Required

    Responsibilities

    Job Summary
    The Interpreter II facilitates communication between the medical/non-medical personnel and patients/patients' families with limited English proficiency to identify needs/concerns relative to the hospital experience. The Interpreter II will assess and monitor patients' understanding of information conveyed to ensure that the provider fully understands patient's history and condition and the patient understands all aspects of the diagnosis, treatment plan, and prognosis. In addition, the Interpreter II will interpret both receptively and expressively, using any necessary specialized vocabulary and assist the staff in understanding cultural factors that impact diagnosis and treatment.
    • Receives and processes requests for interpretation services and coordinates appropriate coverage. Provides interpretation services via telephone, telephonic conference calls and individual patient interactions in a variety of patient care settings. Answers, screens, prioritizes incoming telephone calls; assists caller or directs caller to appropriate person or department. Maintains confidentiality of information. Provides courteous, appropriate and prompt information and assistance to all appropriate hospital departments and outside agencies.
    • Responds to customer requests with a high level of professionalism on the telephone or pager. Ensures proper communication and timely information to the provider on the interpreter’s status or estimated wait time.
    • Makes rounds (department specific visits to patients) to identify patients’ needs. Monitors status of interpreting encounters. Verifies locations, department extension, medical providers name and nature of the request to help prioritize the call.
    • Explains medical procedures to patients and obtains necessary medical information needed to perform exams/procedures. Provides bilingual assistance via telephone for any patient or customer upon request, for example, calls directed to the department by PBX, Patient Dining and/or Service Center, etc. Listens to patient/family concerns and refers appropriately. Responds, identifies, mediates, and resolves potential and actual conflicts between patient/family members and the hospital. Conveys empathy for the situation and confidence to the patient. Resolves problems by easing patient’s stress without jeopardizing the medical and hospital staff relationship.
    • Tracks and documents the time spent interpreting, as well as recording other pertinent information in EPIC and/or department database.
    • Maintains proficiency of interpretation standards through on-going educational programs, workshops, training, etc. Keeps abreast of changes, improvements, advances in the medical field, procedures, medications and its equivalent terminology in Spanish.
    • Performs other duties as assigned.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online