Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    01 - Days
    Customer Navigation Ctr
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours (ex:M-F, 8am - 4pm)
    8am- 4pm
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    Bachelor's Degree in Finance, Information Services, Business Administration, Hospital Operations, Marketing, Hospitality or related field Required

    5 years of Healthcare or Business Operations experience Required
    1 year of managerial experience Required


    Job Summary
    The Manager-Business Support will lead the Customer Navigation Center business support team roles focused on staffing and productivity, business analytics, coordinator learning and development, quality assurance, process improvement. The manager in this role will participate in the achievement of financial and operational performance objectives and expectations. This leader will effectively evaluate process changes in the Customer Navigation Center to align with strategic growth efforts.
    • Provide oversight of team members and support their independent analysis and evaluation of customer navigation center data and work flows to identify new business opportunities. Monitors network leakage, identifies trends and makes recommendations for process improvement, staff training or corrective action
    • Develop strategies to use business intelligence and electronic business rules to support accurate decisions. Design financial and productivity monitoring system using productivity and workforce management tools, CRM marketing data, EMR and telephony system measures.
    • Oversee the staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget.
    • Design, develop and maintain a standardized customer navigation center dashboard. Development and maintenance of standardized processes and methods for tracking and control of practice preferences as it relates to core business functions such as referrals and scheduling.
    • Data integrity across multiple software solutions, and oversight of special projects such as employee focused pharmacy program scheduling, insurance care gap audits and transitional care customer scheduling. Liaison to other departments for reporting requests and to insurance companies regarding any concerns regarding the center.
    • Performs other duties as assigned.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online