Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    2019-21249
    Shift
    01 - Days
    Department
    Perioperative Admin
    Facility
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours
    8a-4:30p
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    Bachelor's Degree in Business Administration, Communications, Finance, Healthcare Administration, or related field Required

    Experience
    5 years in relevant scheduling and/or business leadership experience in a healthcare system Required

    Responsibilities

    Job Summary
    Responsible for the strategy, direction and operations of all scheduling departments across HonorHealth. This cross-functional position works under the direction of the AVP of Perioperative Services, and in collaboration with operational leaders at facility level, and peers at corporate level, with operational oversight of central scheduling department/s. Role promotes and facilitates efficient and timely accommodation of procedures/surgeries while applying human and technological resources in a fiscally responsible manner while building strong relationships with customers, hereby contributing to all-over procedural and surgical volume growth. Network Director of Perioperative Scheduling and Business Operations is responsible for the direction of all business aspects of Perioperative Services and works in a cross-functional capacity under the direction of the AVP of Perioperative Services to grow surgical volume across the network and doing so in the most cost effective manner while promoting quality care.
    • Oversees integration of scheduling practices, proactively seeks opportunities for improving scheduling processes, and aligns resources to meet ongoing demands and promote surgical/procedural growth throughout the network. Collaborates with multiple procedural and perioperative department leaders on scheduling of procedures and surgeries while promoting an excellent customer experience. Visits practitioner offices as needed, monitors’ physician satisfaction and provides support for physician schedulers. Develops and maintains standardized Perioperative dashboard. Development and maintenance of standardized processes and methods of tracking and control of periop business operations with presentation of these reports to variety of leader-audiences across the network, including facility C-suites, Corporate Executive Leaders, and service line leaders. May lead, collaborate, develop, and maintain special network projects.
    • Develops network strategies to use business intelligence and electronic business rules to empower accurate decision making in scheduling office/s. Establishes methods to measure operational efficiencies and utilize resources appropriately to improve operations. Manages monitors and improves staff productivity and quality of service through various reports, reporting sources, reports, and process improvement. Effectively facilitates process changes in scheduling department/s in alignment with facility strategic growth efforts.
    • Oversee the staff and ensure adequate staffing levels, inclusive of hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Leadership development of scheduling department leaders. Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget. Addresses employee problems and administers appropriate disciplinary action.
    • Collaborates with Patient Financial Services and Registration Department Leader to facilitate a customer-centric and financially savvy scheduling approach. Provides outreach customer service and facilitate training to physician/surgeon scheduling offices and scheduling departments. Participates in continuing education activities to maintain expert-level knowledge and skills to serve as a surgery/procedures scheduling expert, and provides knowledge and input regarding scheduling to management on a consistent basis. Supports education and training for staff in the department and mentors new leadership.
    • Performs other duties as assigned.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online