PATIENT EXP COACH
Phoenix and Scottsdale locations, AZ
Patient Experience Proj
M-F 8am - 4:30pm
This position provides professional coaching and consultation to influence hospital leaders and direct care providers with delivering excellent patient experiences. In addition, the Coach will focus on coaching the execution of the HonorExcellence patient experience standard work, model HonorHealth's Values, Service Behaviors and Customer Service Skills, design and facilitate workshop/in-services, evaluate processes, analyze information and generate or refine training solutions.
EDUCATION: Bachelor's degree in healthcare or related field or four (4) years work experience.
EXPERIENCE: Two (2) years' experience in coaching, delivering presentations, and interacting with management groups.
CERTIFICATION/LICENSURE: Current, valid State of Arizona or Compact State Registered Nurse license OR other related healthcare certification and/or license OR must possess knowledge and experience related to leadership/management coaching usually obtained through the completion of a certification program.