Job Description

  • Job LocationUS-AZ-SCOTTSDALE
    Requisition ID
    2019-20834
    Shift
    01 - Days
    Department
    Innovation Care Partners
    Facility
    Innovation Care Partners
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    8901 E MOUNTAIN VIEW RD
    Work Hours
    8am-5pm
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    Associate's Degree or 2 years' work related experience Required

    Experience
    Three (3) years administrative experience in progressively responsible roles Required

    Responsibilities

    Job Summary
    Serves as the primary point-of-contact to the organization's Health Partners member physician practices as they work with the organization. Communicate with the practice staff, office managers, and physicians at assigned practices on a recurring basis regarding administrative processes and topics, and HH technologies. Provides training, answers questions, solves problems, provides informational, procedural and administrative updates and resolves issues with technology solutions. Represents organization as resource to physician practices. In addition to phone and email, will make regular visits to practice office locations.

    Leads practice integration activities by serving as an organizational contact as the practice works toward implementing the technologies and procedures. Coordinates and facilitates training activities (technology and administrative) with community practices. Is responsible for organizing and documenting community practice outreach activities (communications and training) to ensure all practices receive appropriate levels of support
    • Provides day-to-day support to physician offices (both remotely and on-site at physician offices) by providing training, answering questions, solving administrative problems, providing informational, procedural and administrative updates and resolving issues with technology solutions. Facilitates technology related problem resolution for practices by managing contact with vendors, IT resources, etc. to help answer practice questions. Performs on-site visits to increase adoption of technology solutions and processes.
    • In partnership with senior management, implements creative user adoption and change management strategies, tactical plans to support the strategies, and executes tactics. Tracks success of strategies and tactics through usage and status reports.
    • Trains providers and practice users on the use of new technology tools, administrative processes and procedures using a variety of methods including on-site and web conference. Reinforces training as needed. Generates paper and electronic surveys and tabulates results independently to determine effectiveness of training and change management strategies.
    • Keeps manager and/or supervisor abreast of all issues, status of outstanding tasks, and project status reports as appropriate (minimum weekly).
    • Maintains logs of practice interactions to ensure all practices receive the appropriate level of support on a recurring basis.
    • Maintains skills currency and keeps abreast of current issues in Health Care. Identifies opportunities for improvement.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online