Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    01 - Days
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours (ex:M-F, 8am - 4pm)
    8:30a - 5:00p
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    in related healthcare field and or 2 years’ experience in lieu of degree. Required

    2 years hospital registration/financial counseling/patient account collections or equivalent with an emphasis on customer service. Required


    Job Summary
    Responsible for providing patient liability amounts to patients, potential patients, physicians' offices, financial counselors and attorney offices for procedures performed at HonorHealth facilities. This position is frequently the public's first point of contact with HonorHealth, must relay information succinctly and with a high level of professionalism, confidence, and exceptional customer service skills. Demonstrates caring and compassion in all interactions with patients, which are key elements of the HonorHealth behavior standards.
    • Applies pricing methodologies accurately: Conducts analysis, pricing and risk assessment to estimate financial outcomes for the customer. Obtains pertinent information from appropriate parties to provide accurate pricing, such information may include CPT, HCPCS, and ICD-10 codes, estimated length of stay, expected patient class, and estimated time in the operating room and any payer/benefits information, including deductible and out-of-pocket maximums, co-pays and co-insurance percentage information. Documents EMR promptly and sufficiently. Uses pricing software effectively and proficiently and produces accurate pricing estimate/deposit documents. Translates ICD-10 diagnosis codes and CPT/HCPCS procedures codes to an appropriate estimated DRG for pricing purposes. Provides estimated DRGs to Pre-Service and Admitting staff for inpatient accounts. Communicates pricing and responds timely to all pricing inquiry calls and requests for pricing submitted through the HonorHealth website.
    • Acts as a financial steward for the organization: Demonstrates a thorough understanding of and adherence to network financial policies. Demonstrates a thorough understanding and appropriately communicates, explains, and offers self-pay packages, prompt pay discounts, direct pay discounts, basic financial assistance, and charity applications. Communicates timely and effectively with Charity Committee physicians and PFS Self-Pay unit on charity applications submitted through Pre-Services. Keeps detailed records of charity/financial assistance application submissions.
    • Serves as an effective liaison with EMR analysts on EPIC Estimates functionality, upgrades, and enhancements. Manages the Self-Pay Package forms and ensures they are kept current. Periodically evaluates self-pay estimate reports and initiates requests for additional self-pay packages when the need is evident. Documents EMR timely and appropriately of all details of interactions and actions. Analyzes reports and makes adjustment accordingly.
    • Records all incoming and outgoing calls using vendor software and documents tracking number on patient’s account or on applicable documents for non-patients. Contact patients or other parties and provides appropriate insurance benefit and patient responsibility deposit estimate. Works well with peers; takes responsibility for actions and non-actions. Adapts well to change, eagerly accepts new assignments and actively contributes to team goals with enthusiasm and full support. Cross-cover for Financial Counselors when needed.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online