Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    01 - Days
    IT Apps & Informatics
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    Bachelor's Degree or 4 years' related experience Computer Science or related field Required

    3 years Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems Required


    Job Summary
    The Systems Analyst II is responsible for the documentation, maintenance, configuration and implementation for enterprise clinical and non-clinical systems working closely with other teams; EMR Application, IT Technology and Security. In addition, the Systems Analyst analyzes existing and proposed vendor supplied software functionality to determine if the software and systems conform to current clinical health system workflow processes. The Systems Analyst participates in a support on-call rotation facilitating off hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
    • Provides level two support for departmental users, key stakeholders, management and leadership to resolve end user issues, workflow problems, enhancement requests, and provide direction on fixes to known issues. Identifies and coordinates enterprise system changes and leads in analysis and implementation. Coordinates, facilitates, and organizes preparation of system analysis for business plans and improvement analyses including the gathering of appropriate data and information.
    • Evaluates the effectiveness of technology solutions and best practices.
      Analyzes applications/systems for end to end integration and system operation, development and data conversion.
      Troubleshoots integration from the EMR to the enterprise clinical and non-clinical systems.
      Creates detailed documentation.
      Trains support staff on support and operations procedures related to assigned systems.
      Evaluates the effectiveness of technology solutions and best practices.
      Collects information regarding potential system enhancement needs.
      Analyzes data conversion needs and provides recommendations for changes
      Responds to Vendor’s technical questions and Business Unit’s questions.
      Prepares details of specifications as needed for prioritization and build.
      Facilitates, coordinates and prepares recommendations in decision papers and presentations for governance prioritization and approval.
    • Documents entire packages or portion packages in order to successfully effect a desired change.
      Observes or oversees joint application development sessions.
      Defines standards for naming conventions and security classifications.
      Works with users on the development of application functionality according to the vendor specifications.
      Works with project teams, log changes, and manages the system configuration changes in all environments without supervision. Develops integrated approach to ensure minimal negative impact to functions and workflows for populating databases.
      Documents, adds, changes, and deletes as required for application/system documentation and change management.
      Develops integrated approach to ensure minimal negative impact to functions and workflows for populating databases.
    • Maintains and communicates action plans regarding system implementation and support to appropriate members. Communicates complex concepts and issues effectively (written and oral) across all levels of the organization. Partners with others to provide problem solving within and between departments. Prepares and provides written communications, diagrams, swim lane workflows and presentations on integrated issues and problems.
      Maintains open communication with user groups of assigned applications and meets on a regular basis with primary staff to discuss issues, problem resolutions and to share health industry information.
    • Provides quality assurance in change control procedures for the application:
      Maintains rules for how each new version is released.
      Prioritizes and implements changes requested for the system.
      Coordinates software updates and changes with users.
      Develops testing plans/scripts including conditions, expected results and test data based on knowledge of quality control and quality assurance standards.
      Follows established change management procedures for testing, documenting, and communicating system changes.
      Documents workflow changes and recommend business procedure modifications.
      Performs application and integrated testing for assigned applications
      Supports databases on Information Support Services systems.
      Writes project specifications
    • Participates in the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives.
      Produces quality deliverables, on-time and on budget
      Completes all documentation as required
      Attends all required meetings, arriving on time, and prepared to participate
      Responds to calls and emails in a timely manner
      Works closely with peers, workgroups and business units; including vendor(s) as required.
      Prepares decision documents in presentable formats including the Situation, Background, Assessment, and Recommendation (SBAR) and Strengths, Weaknesses, Opportunities, Threat Analysis (SWOT)
    • Contributes to technical and workflow root cause analysis, project implementations, workgroups. Reviews operational goals and procedures pertaining to use of information systems. Maintains knowledge of standards accreditation agencies and incorporate same into HonorHealth standards.
      •On an as needed basis, performs in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of integrated applications.
      •Devises or modifies procedures to solve complex problems, including documentation for Level 1 Service desk to improve First Call Resolution.
      •• Documents and communicates work-around procedures until resolution realized.
    • Performs the following functions as needed:
      •Prepares of tips sheets, training materials or release briefs as required.
      •If interfaces and conversions will be critical, ensure that data interfacing into applications meets business needs - both for ongoing interfaces and one-time data conversions.
      •Mentors other staff in delivering measurable customer service.
      •Develops effective working relationships with teammates and vendor applications support personnel.
      •Ensures that information systems are consistent with regulatory and professional standards of clinical practice and adhere to best practice informatics principles.
      •Keeps current with health industry initiatives and required supporting skill sets. Seeks opportunities to broaden knowledge base and shares information with department.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online