Job Description

  • Job LocationUS-AZ-SCOTTSDALE
    Requisition ID
    2019-16006
    Shift
    01 - Days
    Department
    Registration Admitting
    Facility
    Thompson Peak Med Center
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    7400 E. THOMPSON PK PKWY
    Work Hours (ex:M-F, 8am - 4pm)
    Business Hours - varied
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    High School Diploma or GED Required

    Experience
    Two (2) years customer service experience or front office experience in medical practice/medical billing/registration/financial setting, including one (1) year in a supervisory or leadership role Required
    Four (4) years financial operations/healthcare related supervisor experience/healthcare patient financial services. Required

    Responsibilities

    Job Summary
    The Supervisor - Registration Admitting is responsible for the supervision of the daily operations specific to their department (s). The supervisor oversees and directs work team's production and performance to ensure proper utilization and effectiveness of assigned staff. They are responsible for defining and delegating team member responsibilities to the appropriate staff in order to ensure a smooth, accurate workflow. This position ensures appropriate daily staffing levels for all positions, may maintain and monitor staff timekeeping, job performance in terms of accuracy and quality. This position will ensure staff compliance with department and network policies and procedures. May establish and conduct employee training in collaboration with the business need of the department and support leadership in daily operations.

    • Supervises and monitors daily staff performance, staffing levels, and maintains accurate records. Assist in hiring, training, evaluating and personnel development, including corrective action when necessary. Assist in department processes and improvements. May lead huddles and or staff meetings to ensure an open line of communication with staff and leadership.
    • Completes all daily, weekly and monthly reports and assigned work queues as required. Ensures new processes are rolled out timely and performs periodic quality reviews to ensure compliance (analyzes, tracks and audits production).
    • Ensures that the highest level of customer service is extended with internal and external customers. Works collaboratively with other departments. Fosters communication with physician’s office and hospital referral coordinators. Visit provider offices and hospitals as needed to facilitate scheduling accuracy.
    • May plan, schedule, and implement training and education of employees to achieve performance standards and expectations. Mentors and develops staff on an individual basis.
    • May act as a financial steward and works with Patient Financial Services to ensure adequate knowledge for interpretation of patient billing questions. Maintains knowledge of current federal regulations regarding admission and registration procedures and ensures adherence to those guidelines. Informs staff of point of services collection goals monthly; monitors to ensure that collections goals are met; reviews collection results and missed opportunities with staff in their monthly one on ones. Balances and documents point of service collections as required.
    • Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria. May attend departmental meetings and payer in-services in order to enhance communications within departments. Performs other duties as assigned.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online