Job Description

  • Job LocationUS-AZ-Phoneix
    Requisition ID
    2018-13700
    Shift
    01 - Days
    Department
    Bethany Home OP Thpy Svcs
    Facility
    John C Lincoln Med Center
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    1515 E Bethany Home Rd #1
    Work Hours (ex:M-F, 8am - 4pm)
    M-F 8-4:30
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    High School Diploma or GED Required

    Experience
    Three (3) years business office experience in healthcare setting Required

    Responsibilities

    Job Summary
    The Outpatient Therapy Services Business Operations Supervisor provides leadership for the Outpatient Therapy Services clinics. Coordinates and manages front office related activities, including supervision of non-clinical staff, compliance with policies, procedures and regulations, as well as supporting financial performance goals. Ensures high levels of productivity, customer service, and patient satisfaction. Assesses the effectiveness of and compliance to departmental policies, procedures and protocols.
    • Responsible for the supervision of the front office staff and operations for multiple outpatient therapy services clinics. Ensures compliance with policies, procedures, and processes. Leads staff, prioritizes and revises work assignments and schedules accordingly to meet adequate staffing levels. Monitors work for effectiveness and productivity. Meets regularly with leadership to maintain open communication and problem solve. Reviews timesheets for all clinic staff.
    • Ensures appropriate customer service, counsels patients regarding financial responsibilities, answers patient questions, addresses and resolves patient complaints. Communicates with insurance companies regarding denials and appeals. Resolves the more difficult problems that arise in the clinic.
      Manages and oversees daily clinic operations including requisition, maintenance, and inventory of clinic equipment and supplies. Implements process improvements.
    • Assists Manager in hiring/onboarding, evaluating, managing performance, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget.
    • Assists Manager in preparing financial reporting. Supports management in meeting annual operational and capital budget objectives. Monitors variance against the budget on an ongoing basis.
    • Articulates and models vision, values, team norms and service behaviors to staff. Ensures compliance with appropriate payor, local, state and federal agencies regulations and guidelines.
    • Provides office staff training and promotes effective communication and information flow in the clinic.
    • Performs other duties as assigned.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online