Job Description

  • Job LocationUS-AZ-SCOTTSDALE
    Requisition ID
    2019-18935
    Shift
    01 - Days
    Department
    Innovation Care Partners
    Facility
    Innovation Care Partners
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    8901 E MOUNTAIN VIEW RD
    Work Hours
    9:00am-5:00pm
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    Associate's Degree or 2 years' related experience in Computer Science or similar discipline or related work experience Required

    Experience
    2 years experience in IT industry Required
    1 year as application support analyst, desktop support analyst, or similar role Required

    Responsibilities

    Job Summary
    Provides first tier helpdesk support and coordination and ongoing support for assigned applications and systems to include troubleshooting and problem resolution. Plans, tests, executes, and evaluates system/application upgrades, hot fixes, and consults with other applications support personnel as needed as it relates to computing technology.
    Assists staff as well as physician practices in the day-to-day support of systems and the use of systems, computers, and mobile devices in their offices. Participates in the planning, implementation, and training of new applications or upgrades as requested. Provides after-hours, on-call support as scheduled. Maintains documentation for support problems and resolutions, and provides training to the user community. Will work exclusively on the organization's projects and initiatives.
    At times, may also be requested to provide end-user training to end-users in physician practices. Training may be in-person classroom, in-person 1 on 1, or remote via web conference.
    • Provides day-to-day technical support to staff and member physician offices (both remotely and on-site at physician offices) to include troubleshooting and documentation of troubleshooting guidelines for common problems. Maintains errors logs and correctly inputs problem ticket information on a daily basis. Analyzes and solves computer application problems such as improper installation configuration and / or user keying error.
    • Provides technical assistance to management and staff in understanding capabilities of various databases, hardware / software and prepares presentations and provides interpretations of computer specifications. Works with users to determine software and hardware needs. Trains end users on such.
    • Contributes to the coordination of building and testing of systems for supported physician practices and facilitates the installation of new systems as requested. Serves a resource to the project manager assigned. Is able to provide training to end users as necessary.
    • Plans, tests, evaluates, and participates in technical aspects of application upgrade implementation activities
    • Keeps manager and/or supervisor abreast of all issues, status of outstanding tasks, and project status reports as appropriate (minimum weekly).
    • Maintains skills currency and keeps abreast of current issues in Health Care. Identifies opportunities for improvement.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online