Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    2019-21540
    Shift
    01 - Days
    Department
    IT Sys Ops
    Facility
    Support Services
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours
    7-4
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

    Qualifications

    Education
    Bachelor's Degree or 4 years' related experience Information Technology, Computer Science or a related discipline. Required

    Experience
    3 years Support of Unified Communications technologies. Required

    Licenses and Certifications
    IP Networking, Voice Networking Upon Hire Required

    Responsibilities

    Job Summary
    The Unified Communications Engineer II will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer II performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff.
    • •Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.
      •Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments.
      •Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution.
      •Consult, configure, setup, functional test and verify business requirements are meet.
      •Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces
      •Monitor and manage capacity of UC resources environments
      •Assist in the development of a Unified Communications disaster recovery plan.
      •Documents and submits new content to the knowledge base.
      •Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
    • Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.
      •Build a positive working relationships with team members, managers & all departments.
      •Prioritizes and responds promptly based on severity levels to needs of the customer.
      •Proactively or timely recognizes opportunities for service recovery and acts to resolve issues
    • Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
    • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.



    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online